Privacy Policy
for NOGIZ
Payment Policy
Unless previous arrangements have been made in writing between both parties, all projects at nogiz require a 30% deposit prior to project initiation, a 40% payment upon first approval, and the remaining 30% due upon project completion.
Until the work/service is paid in full, nogiz will retain all rights to both digital and non-digital material created for the project. Full payment is due upon completion and can be made by Interac, Cheque, Email Transfer, PayPal, or any major credit card. All prices will be given in US currency.
The client is responsible for any outstanding amount due and nogiz reserves the right to pursue legal action if payment is not received within a reasonable amount of time.
Refund Policy
- Refunds are considered only in cases where services have not been delivered as agreed upon, or in cases of duplicate payments or billing errors.
- Refund requests must be made in writing within 7 days of the issue.
- Refunds are not applicable for work already completed, hours already billed, or change-of-mind scenarios after service initiation.
- Once your refund request is reviewed and approved, the refund will be processed within 3–5 working days.
- The amount will be credited back to the original mode of payment within 5–7 working days, depending on your bank or payment provider.
Development Policy
nogiz reserves the right to reject any project believed to promote racism, pornography, or any other content objectionable in nature.
nogiz reserves the right to include the following phrase, or one very similar to, on all Web sites we develop: “Website designed by nogiz Developers”. This phrase will only be placed at the bottom of the page and will in no way affect the look or style of any page or site.
We further reserve the right to include any Website created and developed by us in our portfolio.
Quotation
Any quotation of service will be valid for 30 days from the date issued. Any features or services not included in the original quote will be subject to extra charges.
Limitation of Liability
nogiz will not be held liable for any indirect, special, or consequential damages or any loss of profits or revenue which may arise in connection with any of the projects we develop.
We reserve the right to stop or delay any project for any reason, without liability. nogiz will immediately notify the client of any changes in the project development status and make appropriate arrangements. If the project is stopped as a result of actions taken by nogiz , a refund will be given to the client, minus any billable hours.
nogiz will not be held responsible for any issues, damage, email problems, Website hacks or attempts, or downtime which result from the use of an outside hosting company, internet service provider, domain name registrar, or any other outside agency. Outside services are considered independent to those offered by nogiz Developers.
Project Contents
Any digital or non-digital materials supplied to nogiz by the client for the purpose of project development must be either owned by the client or the client must have been given copyright permission for publication. nogiz will not be held responsible for any copyright infringements found on these materials.
Any materials supplied to nogiz will not be shared with any other party. All original files (.PSD, .FLA, .AI etc.) remain the property of nogiz and will not be shared.
Web Site Content
The client is responsible for providing all textual content to be used on any given Web page. If requested, nogiz can supply the textual content for an additional charge based on the amount of content required.
All textual content supplied by the client WILL NOT be checked for spelling or grammar errors. It is the responsibility of the client to ensure no such errors exist and nogiz will not be held responsible for such errors. If requested, nogiz will offer a proofreading/rewriting service for an additional charge.
Cancellation of Project Development
Any request to cancel project development must be made in writing to nogiz and must include an authorized signature. For any project which is cancelled before completion, nogiz will bill the client for 50% of the original agreed upon amount.
Pause in Project Development
If the need arises for a pause in project development, a request must be made in writing to nogiz and must include an authorised signature. No delay can exceed a 30 day period. Any project delay lasting longer than 30 days will be assumed by nogiz to be a cancellation of the project unless arrangements are made in writing between the involved parties before the end of the 30 days. If this happens, nogiz will bill the client for 50% of the original agreed upon amount.
Customer Support / Email Response
Our standard emails response time is between 24 hours to 48 hours during business days, however most of the times we response our emails within 12 hours. If you have any technical issues that need urgent support, you can contact us by phone during our business hours. Please note we don’t provide support by text messages.
Call Monitoring and Recording Notification
Please note that all calls made to nogiz will be monitored or recorded for quality & security purposes. If you don’t wish to get your call recorded, kindly contact us by emails only. Please note that we don’t accept Credit Cards over the phone or via email. We only accept secure method of payment through our website.
nogiz reserves the right to change or update this policy, our services, or our prices without liability. If you have any questions regarding our Web design policy, please contact nogiz by phone at +91-6280172867, or by email at contact[@]nogiz.com
